Refund and cancellation policy
Last updated October 2, 2026
Draft for attorney review. Not yet in effect.
Effective date: [EFFECTIVE DATE]
This policy explains how payments, cancellations, and refunds work for our online adult ADHD assessment. It is part of our Terms of service. We have tried to keep it short and fair. If you have a question, email [CONTACT EMAIL] before disputing a charge with your bank, and we will work with you.
Our fees
- Evaluation fee. Charged when you submit your completed assessment. This covers review of your responses by a state-licensed clinical psychologist.
- Consultation fee. Charged 48 hours before your scheduled video appointment. This covers your 30-minute consultation, your written report, and your superbill.
Current fees are shown on the pricing page. We do not bill insurance. HSA and FSA cards are accepted. Payments are processed by Stripe.
Evaluation fee refunds
Before clinician review begins. You may request a full refund of the evaluation fee at any time before a clinician starts reviewing your responses. Review normally begins within 48 hours of submission, and sometimes sooner.
After clinician review begins. Once a clinician has started reviewing your responses, the evaluation fee is non-refundable. At that point, professional time has been spent on your case.
The evaluation fee is not refunded because you did not receive the diagnosis you expected, or because you received no diagnosis. The fee pays for a professional evaluation, not for a particular result.
Consultation fee and scheduling
After clinician review, you will schedule your 30-minute video consultation. The consultation fee is charged automatically 48 hours before that appointment.
Rescheduling or canceling more than 48 hours before. Free. You can reschedule or cancel through the link in your confirmation email, or by contacting us. If you cancel, you will not be charged the consultation fee.
Rescheduling or canceling less than 48 hours before. The consultation fee has already been charged. We will do our best to reschedule you once at no extra cost, subject to clinician availability. If you cancel entirely within 48 hours, the consultation fee is non-refundable.
Changing your mind after review but before scheduling. If you decide not to proceed to the consultation, you will not be charged the consultation fee. The evaluation fee remains non-refundable once review has begun.
Late arrival and no-shows
Please join your video appointment on time. If you are more than 10 minutes late, the clinician may not be able to complete the consultation in the remaining time and the appointment may be treated as a no-show.
If you do not attend your appointment and have not canceled or rescheduled, the consultation fee is non-refundable. You may contact us to book a new appointment, and a new consultation fee may apply.
If you are not in an eligible location
You must be physically located in a US state where the reviewing clinician is licensed at the time of your appointment. If you are not, the clinician cannot proceed. We will help you reschedule for a time when you will be in an eligible state. If that is not possible, the consultation fee will be refunded, but the evaluation fee remains non-refundable once review has begun.
If we cancel
If a clinician becomes unavailable or we need to cancel for any reason on our side, we will offer you the earliest available new appointment. If no suitable time can be found, we will refund the consultation fee in full. If a technical failure on our end prevents the consultation from taking place, we will reschedule at no charge.
Technical problems during the appointment
If a connection problem interrupts the appointment, the clinician will try to reconnect by video or phone. If the consultation cannot be completed, we will reschedule the remaining time at no cost.
How to request a refund
Email [CONTACT EMAIL] from the address you used for your assessment. Include your name and the date of your assessment or appointment. We respond within three business days.
Approved refunds are returned to the original payment method. Depending on your bank, it may take 5 to 10 business days to appear.
Refund requests must be made within 60 days of the charge.
Chargebacks
Please contact us before disputing a charge with your card issuer. Most concerns can be resolved quickly by email. If a chargeback is filed for a service that was delivered in line with this policy, we may provide the card issuer with evidence of the service and may decline future service.
Insurance and superbills
We are out of network with all insurance plans and do not bill insurers directly. After your consultation, you will receive a superbill you can submit for possible out-of-network reimbursement. Reimbursement depends on your plan and is not guaranteed. A denial by your insurer is not grounds for a refund.
Changes to this policy
We may update this policy. Changes will not apply to an assessment you have already paid for. The current version is always posted on our website.
Contact
[COMPANY LEGAL NAME] [REGISTERED ADDRESS] Email: [CONTACT EMAIL]